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We Ship World Wide - Choose an Alternate Currency
About Us
The Great Toy Steam Company is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at toysteam@toysteam.net.
Copyright © The Great Toy Steam Company LLC. 2003-2006, All Rights Reserved. No part of this web site may be used or reproduced in any form or by any means without the written permission of The Great Toy Steam Company LLC.
All copyright graphics are marked using visible and invisible digital watermarks. Any use of these graphics are strictly prohibited by law.
Our Contact details:
The Great Toy Steam Company
4473 Ackerly Farm Rd. New Albany, OH 43054-9666 United States
Phone: 1-614-933-9158
Fax: 1-614-933-9159
Email: toysteam@toysteam.net
Making A Purchase
Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
Shipping And Handling
We utilize UPS and the US Postal Service for shipping. We insure all items shipped. You must immediately open and inspect your item for damage. The shipping companies always request to see the box the item was shipped in, so therefore do not throw away any of the packaging material. Failure to inspect the item immediately, save the packaging material or notify us of damage upon receipt will void damaged or lost goods shipping warranty.
Delivery Schedule
We deliver your order right away. We will normally send your order to you in 2 business days . International orders are generally received in under 30 days.
Back Orders
If your item is not in stock, we will back order for you. Please note: as many of our products come from Germany it may take 30-60 days for you to receiver your order. For Tucher & Walther limited editions it may take as long as 5 months. If a serial number for a limited edition currently exists you can expect your order within normal shipping times. Please contact us via e-mail or phone for the specifics of your order.
Tax Charges
For orders made from within the United States sales tax will be apllied to all in state orders. Our business is operated from Ohio. All other orders are tax free.
Credit Card Security
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee
Disclaimer Implied Warrantees
There are no warranties express or implied other than the manufacture provided warranty. All items must be returned to the manufacture for repair. We will not be responsible for shipping cost. You must contact us before any item is returned.
Self assembled kits are warranted only for their parts. We can not be held responsible for the incorrect assembly of the kit. If the item does not work after assembly it can be returned to the manufacture for proper assembly or repair. Hourly shop rate and shipping cost will apply for items that were damaged by the builder or improperly assembled. You must contact us before any item is returned.
We utilize UPS and the US Postal Service for shipping. We insure all items shipped. You must immediately open and inspect your item for damage. The shipping companies always request to see the box the item was shipped in, so therefore do not throw away any of the packaging material. Failure to inspect the item immediately, save the packaging material or notify us of damage upon receipt will void damaged or lost goods shipping warranty.
Toy steam engines use flammable material and require fire to operate. They are not suitable for children under 14. So as not to burn your house down, strict Adult Supervision is required for all children using toy steam engines!
The Great Toy Steam Company's goal is to promote the hobby of toy model steam engines by offering quality live steam products and accessories at the LOWEST possible prices. To encourage, excite and share interest in toy steam for generations.
Reaching Us
If you need to reach us, please email us at toysteam@toysteam.net, alternatively, you can call Internationally at 1-614-933-9158 or fax us at 1-614-933-9159 or write to us at 4473 Ackerly Farm Rd. New Albany, OH 43054-9666 United States
Privacy Policy
The Great Toy Steam Company do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
Returns Policy
A 20% restocking fee + shipping cost applies to all returned goods
Goods must be returned within 10 business days of purchase in original packaging and condition.
All returns require a Returned Merchandise Authorization (RMA) - please email. If item is damaged please keep
the box and all packing materials.
EPOS Software Information
