Shipping And Handling
We utilize UPS and the US Postal Service for shipping. We insure all items shipped. You must immediately open and inspect your item for damage. The shipping companies always request to see the box the item was shipped in, so do NOT throw away any of the packaging material. Failure to inspect the item immediately, save the packaging material or notify us of damage upon receipt will void damaged or lost goods shipping warranty. We must hear from you within 10 business days (domestic US) or 20 business days (International) if you have not yet received your package so that we may begin a prompt inquiry. Items which are similar-such as steam oil/Shell Oil or Esbit/WiTabs may be routinely substituted. Address correction fees incurred from customers providing incorrect address information will be passed along and charged to the customer. What is acceptable in size when shipping to foreign countries varies by country and so shipping - on ALL orders -should be viewed as an estimate only. You would be contacted if shipping paid is not sufficient. Duties & custom fees vary by country; we cannot advise. Customers are responsible for these fees if applied. Any duties assessed to us rather than you, the customer, will be passed on to you. Items returned are subject to a 20% restocking fee and shipping charges are not refundable. We ship only to the billing address provided. Orders can only be canceled by phone and by talking to a person (a phone message will not work since we are unavailable to make the necessary change). If not canceled immediately (before credit card processing) a 6% credit card processing fee will be subtracted from the refund. This is a fee we get charged and must pass on to the consumer.
We deliver your order right away. We will normally send your order out to you in two business days. International orders are generally received in less than 90 days.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
If your item is not in stock, we will back order for you. Please note: as many of our products come from Germany it may take 30-60 days for you to receiver your order. For Tucher & Walther limited editions it may take as long as 5 months. If a serial number for a limited edition currently exists you can expect your order within normal shipping times. Please contact us via e-mail or phone for the specifics of your order.